Privacy Policy

Effective Date: 6/28/2025

Last Updated: 6/28/2025

This Privacy Policy explains how Cobra ("we", "our", or "us") collects, uses, and protects your information when you use our mobile and web applications (the “Service”). By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. We will update the "Last Updated" date at the top of this policy. Continued use of the Service after changes means you accept the revised policy.

1. Information We Collect

User Information

When you create an account, we collect:

  • First name and last name
  • Email address
  • Username
  • Password (encrypted and stored securely)

Location Data

We collect real-time location data only while the app is in use to:

  • Track door-to-door activity
  • Provide mapping functionality
  • Generate user and team performance metrics

You may disable location tracking in your device settings, but this may impact core functionality.

3. Information from Third Parties

We may receive information about you from third-party services used in connection with our platform, such as:

  • Google Maps: For location services and geographic data
  • Stripe: For payment processing and subscription status

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the Service
  • Track user performance and generate analytics
  • Enhance team and organization visibility over field activity
  • Facilitate secure user login and account management
  • Monitor usage and errors to improve app reliability and experience
  • Communicate with users about their account, updates, and support requests
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We may use cookies or similar tracking technologies in the future to improve functionality, monitor usage patterns, and detect errors. These technologies do not track personal or sensitive data.

You can manage cookie preferences through your browser. Disabling cookies may limit some features of the Service.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service Providers: Hosting, analytics, payment processing, and support vendors
  • Third-Party Integrations: Platforms like Google Maps and Stripe, where applicable
  • Legal Authorities: As required by law or to protect user safety or our legal rights

5. Security and Data Retention

We use reasonable security measures, including HTTPS encryption and secure password hashing, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your information as long as necessary to provide services, comply with legal requirements, or resolve disputes.

6. Your Rights

If you reside in California or other applicable jurisdictions, you may have rights to access, correct, or delete your personal data. To exercise these rights, email jordan@usecobra.io. We may verify your identity before processing your request.

7. Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children. If we learn that such data has been collected, we will delete it promptly.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Cobra
Email: jordan@usecobra.io